At betpex, the privacy and security of your personal information is a fundamental commitment — not an afterthought. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and the rights you hold as a betpex player across Pakistan.
These six principles underpin everything betpex does with your personal information. The full legal detail follows below — this section gives you the plain-language picture at a glance.
betpex does not sell, rent, or trade your personal data to third-party marketers under any circumstances. Your information is used solely to operate your account and improve your experience on the platform.
All data transmitted between your device and betpex servers is protected using TLS 1.3 encryption. Sensitive data stored on our servers — including payment details and identification documents — is encrypted at rest using AES-256.
As a betpex player, you have the right to access, correct, and request deletion of your personal data at any time. Submit a request via email and our data team will respond within 30 days in accordance with applicable data protection standards.
betpex uses cookies to keep your session secure, remember your preferences, and understand how players interact with the platform. You can manage cookie preferences through your browser settings at any time.
Data is shared only with essential service providers — KYC verification partners, payment processors like JazzCash and EasyPaisa, fraud detection services, and licensing authorities where required by law. All third parties are bound by strict data processing agreements.
betpex retains your personal data only for as long as it is needed to operate your account and meet our legal obligations. Account data is retained for a minimum of five years following account closure in compliance with anti-money laundering regulations, after which it is securely deleted.
betpex operates the online casino and sports betting platform accessible at betpex.org, providing registered players across Pakistan — including in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and beyond — with access to cricket betting, live casino games, slot titles, and PKR-denominated wagering services.
For the purposes of this Privacy Policy, betpex is the data controller responsible for the personal information you provide when registering for and using the betpex platform. Any questions regarding how your data is handled can be directed to our dedicated data privacy team at [email protected].
This Privacy Policy applies in full to all registered betpex players, visitors to the betpex website, users of the betpex mobile application, and any individual who contacts betpex customer support. It covers all personal data collected through any channel associated with the betpex platform.
betpex collects personal data through several means, depending on how you interact with the platform. The categories of data we collect are as follows:
When you create a betpex account, we collect your full legal name, date of birth, residential address, email address, phone number, and a username and password of your choosing. This information is mandatory — without it, we cannot create or maintain your account.
To comply with our anti-money laundering (AML) and Know Your Customer (KYC) obligations, we may collect copies of government-issued identification documents such as your Computerised National Identity Card (CNIC), passport, or driving licence, as well as proof of address documents such as utility bills or bank statements. This data is processed by betpex and our accredited KYC verification partners.
When you make deposits or request withdrawals, betpex collects transaction-related information including your payment method details (e.g., JazzCash mobile wallet number, EasyPaisa account details, HBL or UBL bank account details, or USDT TRC20 wallet address), transaction amounts, and transaction timestamps. betpex does not store full payment card numbers on its own servers.
We automatically collect data about how you interact with the betpex platform, including pages visited, games played, bets placed, session durations, login timestamps, device type, operating system, browser type, IP address, and approximate geolocation derived from your IP address.
If you contact betpex customer support via live chat, email, or any other channel, we retain records of that correspondence including the content of messages, support ticket numbers, and resolution notes. This data helps us improve our service and resolve disputes accurately.
We record your marketing preferences — whether you have opted in to receive promotional emails, SMS notifications, or in-platform bonus offers — and honour those preferences in our communications.
betpex uses the personal data it collects for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, login credentials |
| Identity verification and fraud prevention | KYC documents, financial data, IP address |
| Processing deposits and withdrawals | Financial data, KYC data, transaction history |
| Providing customer support | Communication data, account data |
| Personalising your platform experience | Usage & behavioural data, game history |
| Sending promotional offers (where opted in) | Email address, phone number, promotional preferences |
| Responsible gaming monitoring | Behavioural data, deposit history, session data |
| Regulatory compliance and AML reporting | KYC data, financial data, transaction history |
| Platform analytics and performance improvement | Usage data, device data, behavioural data |
betpex will not use your personal data for any purpose not listed above without first notifying you and, where required, obtaining your explicit consent.
betpex processes your personal data on the following legal bases:
betpex does not sell your personal data. We share your data only with the categories of third parties listed below, and only to the extent necessary for each stated purpose:
All third-party service providers engaged by betpex are required to process your personal data only in accordance with betpex's instructions and applicable data protection law. They may not use your data for their own independent purposes.
betpex uses cookies and similar tracking technologies on the betpex website and mobile application. Cookies are small text files stored on your device that help the platform function correctly and enable betpex to understand how players use the site.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the betpex platform. betpex does not use third-party advertising cookies or track your browsing activity outside of the betpex platform.
betpex implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
While betpex takes every reasonable precaution to secure your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — never share your betpex login credentials with anyone, and contact [email protected] immediately if you suspect unauthorised access to your account.
betpex retains your personal data for as long as your account is active and for a defined period following account closure, in accordance with our legal and regulatory obligations. The following retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years post-closure |
| KYC identity documents | Duration of account + 5 years post-closure |
| Transaction and financial records | Duration of account + 5 years post-closure |
| Customer support communications | 3 years from date of interaction |
| Usage and behavioural data (anonymised) | Up to 2 years from collection |
| Marketing preferences and consent records | Until consent is withdrawn + 1 year |
Upon expiry of the applicable retention period, betpex will securely delete or anonymise your personal data so that it can no longer be linked back to you as an individual.
As a betpex player, you have the following rights in relation to your personal data. To exercise any of these rights, contact betpex at [email protected] with a clear description of your request:
betpex is a real-money gambling platform strictly intended for adults aged 21 years and over. betpex does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted during the registration process and at the KYC verification stage.
If betpex becomes aware that personal data has been collected from an individual under the age of 21, the relevant account will be immediately suspended, all funds will be withheld pending investigation, and the personal data of the underage individual will be deleted in accordance with our legal obligations.
If you believe that a minor may have registered on betpex, please notify us immediately at [email protected] so that we can take prompt action.
betpex operates internationally and may transfer your personal data to countries outside of Pakistan for the purposes described in this Privacy Policy — for example, to cloud infrastructure providers or KYC verification partners whose servers are located in other jurisdictions.
Where such transfers occur, betpex ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements with all third-party recipients that impose data protection obligations at least equivalent to those applied by betpex.
By using the betpex platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data in the manner described in this section.
betpex reserves the right to update or amend this Privacy Policy at any time. When material changes are made, betpex will publish the revised policy on this page with an updated effective date, and where appropriate, notify registered players via email or an in-platform notification.
Your continued use of the betpex platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We recommend that you review this page periodically to stay informed of how betpex handles your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or betpex's handling of your personal data, please contact our data privacy team:
betpex.org — Serving players across Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and all of Pakistan.
Over 100,000 Pakistani players trust betpex for cricket betting, live casino, and instant PKR payouts. Your privacy is protected every step of the way. Join betpex today or download the app and get started in minutes.
21+ only. betpex is a real-money gambling platform. Please gamble responsibly and within your means. Visit Responsible Gaming to set limits or self-exclude.